Atlassian Specialists
Service
Atlassian
Consultants.
We have been working on the Atlassian platform for close to 20 years. Jira, Confluence, and JSM are tools we know deeply, not tools we dabble in. We implement, configure, extend and integrate Atlassian for businesses that need more than a default setup. Based on the Gold Coast, working with clients across Australia and New Zealand.
Why Big Finish
Not a reseller.
A specialist.
Large Atlassian Solution Partners sell licences and run standardised implementations. They staff projects with junior consultants working from playbooks. That works for simple deployments. It does not work when your business needs Jira and Confluence to do things they were not designed to do out of the box.
We think in terms of systems architecture, integration design, and data pipelines. Every Atlassian implementation we deliver is intentional. We design how it connects to the rest of your stack, how data flows through it, and how it scales. Where native capability ends, we extend it with scripted solutions, custom Forge applications, API integrations, and workflow automation.
We have built solutions in Jira and Confluence for finance, health and safety, purchasing, security, project management, IT service management, HR, facilities management, quality management, compliance, and engineering. Confluence as a wiki. Confluence for document control in a certified QMS. Confluence as a company intranet. The platform is versatile. The expertise to make it work properly is what most implementations are missing.
The founders do the work directly. There are no juniors at Big Finish. When you engage us, you get people who have been building on this platform for close to two decades, across aerospace, manufacturing, aged care, rail, food technology, and engineering. That depth is not something you can substitute with a partner badge.
Capabilities
What we
deliver.
Jira Software
Project tracking, workflow design, and reporting configured for how your teams actually work. Custom issue types, screens, workflows, automation rules, and dashboards. We build Jira instances that people use, not instances they work around.
Confluence
Knowledge bases, document management, quality management systems, SOPs, and operational documentation. Space architecture designed for findability and governance, not just storage.
Jira Service Management
Service desk and ITSM for internal operations, customer service, after-sales support, and supplier management. Customer portals, SLA management, queues, and integration with operational workflows.
Scripted Extensions & Forge Apps
Where native Atlassian capability ends, we extend it. Custom scripted fields, behaviours, listeners, scheduled jobs, post-functions, and custom Forge applications built for your specific requirements. We build what Jira and Confluence cannot do out of the box.
Integration, API & BI
Atlassian connected to anything. ERP, HRIS, PDM, databases, identity management, BI platforms, and any system with an API. Via REST APIs, webhooks, and workflow automation. Data pipelines designed so information flows reliably and reporting works end to end.
Cloud Migration
Migration from Server or Data Centre to Atlassian Cloud. Data integrity, permission preservation, app compatibility, and integration continuity handled properly.
Configuration & Optimisation
Already on Atlassian but it is not working? We reconfigure, clean up, and optimise existing Jira and Confluence instances. Proper schemes, workflows, permissions, and automation that should have been set up from the start.
Training & Adoption
Your team needs to use the system, not just have it installed. We train the people who will live in the system every day, build adoption into the implementation, and design systems that are actually usable.
Track Record
What we have
built.
A sample of what we have delivered on Atlassian Jira and Confluence across industries and business sizes. Every solution designed, built and handed over by the founders directly.
ISO 9001 and AS9100D quality management systems on Jira and Confluence
Non-conformance reporting, CAPA tracking, and audit management workflows
Full document control systems with revision management and approval chains
Confluence as a company intranet, wiki, and knowledge management platform
Health and safety incident reporting and investigation workflows
Finance and purchasing approval workflows integrated with ERP
IT service management and facilities management service desks
HR onboarding, training management, and competency tracking
Customer service portals with SLA tracking and escalation workflows
Project and programme management for engineering and R&D teams
Security and compliance management workflows
Custom scripted integrations between Atlassian and ERP, PDM, and HRIS
Custom Forge applications for client-specific requirements
Data pipelines and BI reporting connecting Jira data to business KPIs
Multi-site Jira and Confluence deployments across global operations
Atlassian Cloud migrations from Server and Data Centre with zero data loss
Frequently Asked Questions
Common
questions.
What does an Atlassian consultant do?
An Atlassian consultant implements, configures, extends and integrates Jira, Confluence and Jira Service Management for your business. This includes workflow design, scripted extensions, API integrations with systems like ERP and HRIS, cloud migration, training, and ongoing optimisation.
Do I need to be on the Gold Coast to work with Big Finish?
No. We work with clients across Australia, New Zealand and internationally. All our Atlassian consulting is delivered remotely. Being based on the Gold Coast does not limit where or how we work.
Can you integrate Jira with our ERP?
Yes. We integrate Atlassian with any system that has an API. ERP, HRIS, PDM, databases, identity management. We use REST APIs, webhooks, and workflow automation platforms to connect Jira and Confluence to your wider systems stack.
How is Big Finish different from an Atlassian Solution Partner?
Large Atlassian partners sell licences and run standardised implementations. We do not resell licences. We are hands-on specialists who extend Atlassian beyond its native capability with scripted solutions, custom integrations, and deep configuration. The founders do the work directly.
Can you fix an existing Jira instance that is not working?
Yes. We regularly reconfigure and optimise Jira and Confluence instances that were set up poorly. Workflow redesign, scheme cleanup, permission restructuring, automation rules, and proper project architecture. You do not need to start from scratch.
Do you build quality management systems on Atlassian?
Yes. We specialise in ISO 9001 and AS9100D quality management systems built on Jira and Confluence. Document control, non-conformance reporting, CAPA tracking, audit management, and training records. Fully integrated with your operational systems.
Related Services
Get In Touch
Let's talk about your systems.
If you need Atlassian consulting from people who have spent close to 20 years on the platform, book a discovery call. We will tell you straight whether we can help.
Book a Discovery Call