Overview
Big Finish (ABN to be confirmed) operates bigfinish.com.au and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, how we use it, and your rights regarding that information.
Information We Collect
We collect personal information only when you voluntarily provide it to us. This includes:
- Name and contact details when you make an enquiry or book a discovery call
- Business name and role when relevant to understanding your enquiry
- Information you share during conversations, calls or email exchanges
- Technical information such as IP address and browser type through standard web server logs
We do not use tracking cookies, advertising pixels, or third-party analytics platforms that collect personal data. We do not build profiles on website visitors.
How We Use Your Information
We use personal information to:
- Respond to your enquiries and manage your booking
- Deliver consulting services you have engaged us to provide
- Meet our legal and contractual obligations
- Communicate with you about your engagement
We do not sell, rent, or trade your personal information to third parties. We do not use your information for marketing purposes without your explicit consent.
Third-Party Services
We use Microsoft 365 for booking management and business communications. When you book a discovery call, your information is processed by Microsoft in accordance with their privacy policy. We do not control Microsoft's data practices.
Our website is hosted on infrastructure that maintains standard server logs. These logs are not shared with third parties and are retained only as long as operationally necessary.
Data Storage and Security
Personal information is stored within Australia or within Microsoft's Australian-region data centres where possible. We take reasonable steps to protect information from misuse, interference, loss, and unauthorised access.
Information shared during a consulting engagement is handled as confidential and is subject to the confidentiality obligations in our Terms of Trade.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information we hold, where we are not legally required to retain it
- Complain about how we have handled your information
Contact
For any privacy-related enquiries, to access or correct your information, or to make a complaint, contact us by phone at +61 493 748 137.
If you are unsatisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.